This chapter introduces the concept of emotional intelligence in general, and then explains the relevance of emotional intelligence for tourism and hospitality businesses. The outline of the book is also presented.

This chapter explains the importance of measuring the emotional intelligence of service staff in tourism and hospitality and how this task can be implemented in an efficient and effective manner.

In this chapter, previous studies on the similarities and differences between well-being concepts in animals are presented. The reviews were based on the following concepts: individual's perspective and perception; philosophical frameworks; a balance of pleasant versus unpleasant affect; bipolar...

This chapter presents studies investigating the history and principles with regards to feelings in well being in animals and emphasized that proper understanding of the states of suffering and states of pleasure in animals that will help us to design optimum environments for animals as well as...

This chapter makes a clear definition of animal health and how the mental health of animals is related or affected by the physical health of the animals. This chapter likewise discussed how interactions of the macro and micro environments with the individual's genetic, epigenetic, molecular,...

This chapter addresses the positive effects of social affiliation that extend beyond these fitness benefits. Current evidence convincingly demonstrates that social mammals (including humans, as well as some nonmammalian species) share a distinct attribute, referred to as social support, whereby...

In this chapter, the authors evaluates a subset of the evidence that our perceptions of animal happiness are accurate and that the 'happiness' that we see in other animals is much like the happiness that we see in other humans or experience ourselves. This evidence consists of work on the...

In this chapter, a review of what is known about how mental health may be influenced-for the better and for the worse-and how that research can be used to create programs that can improve and perhaps even optimize mental health of animals was discussed. The authors also took a developmental...

This chapter explores the clinical picture of cognitive dysfunction syndrome (CDS) in dogs and cats, its identification or diagnosis, and available treatment options.