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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Chapter Info
Cover for The LETS experience economy.

This chapter examines the growth in the importance of the experience economy and the nature of the leisure, events, tourism and sport (LETS) consumer experience, and considers their implications for the management of service quality. Factors in the relationship between service quality and the LETS...

Author(s)
Buswell, J.; Williams, C.; Sutton, C.
ISBN
2017 CABI (H ISBN 9781780645445)
Type
Book chapter
CABI Book Chapter Info
Cover for Service culture.

This chapter highlights the importance of service culture to the achievement of quality in the leisure, events, tourism and sport (LETS) industry and the crucial role of staff in this process. It highlights how staff and their interaction with customers (which is central to many contexts) can be...

Author(s)
Buswell, J.; Williams, C.; Sutton, C.
ISBN
2017 CABI (H ISBN 9781780645445)
Type
Book chapter
CABI Book Info
Cover for Service quality in leisure, events, tourism and sport.

This book offers an understanding of the underpinning theory of service quality as well as informs the reader of the practical application of service quality management tools and techniques in the context of the leisure, events, tourism and sport (LETS) industry and its specific demands. This...

Author(s)
Buswell, J.; Williams, C.; Sutton, C.
ISBN
2017 CABI (H ISBN 9781780645445)
Type
Book