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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Chapter Info
Cover for Introduction to emotional intelligence in tourism and hospitality.

This chapter introduces the concept of emotional intelligence in general, and then explains the relevance of emotional intelligence for tourism and hospitality businesses. The outline of the book is also presented.

Author(s)
Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Measuring emotional intelligence in tourism and hospitality.

This chapter explains the importance of measuring the emotional intelligence of service staff in tourism and hospitality and how this task can be implemented in an efficient and effective manner.

Author(s)
Boz, H.; Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Hospitality, tourism, terrorism: creating a security-conscious culture.

This chapter analyses and examines how the hospitality and tourism industries must work towards creating and ingraining a security-conscious culture where a duty of care towards tourists exists. Possible terrorist targets in tourism are discussed, as well as the different methods of attack.

Author(s)
Peter, C.
ISBN
2018 CAB International (H ISBN 9781786392282)
Type
Book chapter
CABI Book Chapter Info
Cover for Quality-of-life research in tourism and hospitality: implications and future research.

This final chapter summarizes the previous chapters in this book which present quality-of-life studies in tourism and hospitality. Further research areas and implications are pointed out.

Author(s)
Uysal, M.; Sirgy, M. J.; Kruger, S.
ISBN
2018 CAB International (H ISBN 9781786390455)
Type
Book chapter
CABI Book Info
Cover for Emotional intelligence in tourism and hospitality.

The contributors to this book explain the influence of emotional intelligence on various aspects of service encounters in tourism and hospitality and how emotional intelligence as an important ability of employees in tourism and hospitality can be developed. The book has 10 chapters with plenty of...

Author(s)
Koc, E.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book
CABI Book Chapter Info
Cover for Emotions and developing emotional intelligence in tourism and hospitality businesses.

This chapter shows the importance of emotional intelligence for tourism and hospitality operations, and explains how individual service employees in tourism and hospitality can develop their emotional intelligence abilities.

Author(s)
Koc, E.; Boz, H.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Emotional intelligence and service encounters.

This chapter explains emotional intelligence from the perspective of tourism and hospitality service encounters. It shows that emotional intelligence skills are necessary in helping service employees to understand their emotions and manage their emotions effectively in their decision-making while...

Author(s)
Loo PohTheng
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Development of personal expertise in tourism and hospitality professions: cognitive knowledge, personality and learning style.

This chapter delves into the role that cognitive knowledge and personality play in professional performance in tourism and hospitality, and discusses how different learning styles impact the performance and success of hospitality managers.

Author(s)
Wilson-Wünsch, B. R.; Decosta, J. N. P. L.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Emotional intelligence and its relationship with personality, gender, age and culture in tourism and hospitality.

This chapter examines how personality, gender, age and culture potentially relate to emotional intelligence. It shows that employees within the hospitality and tourism industry may be influenced by such factors that drive their emotional intelligence levels.

Author(s)
Rivera, D., Jr.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter
CABI Book Chapter Info
Cover for Developing intercultural sensitivity as an emotional ability.

As tourism and hospitality service encounters are increasingly becoming international and intercultural in nature, this chapter explains the role of intercultural sensitivity from the perspective of emotional intelligence. Key stages and activities for employee training in intercultural sensitivity ...

Author(s)
Irimiás, A.; Franch, M.
ISBN
2019 CAB International (H ISBN 9781786398314)
Type
Book chapter

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