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Ebooks on agriculture and the applied life sciences from CAB International

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Visitor management in tourism destinations.

Book cover for Visitor management in tourism destinations.


This book considers visitor management (VM) as a component of destination management at all levels of a destination and involving a wide range of stakeholders. It aims to demonstrate current knowledge on VM and to provide insights into conceptual issues rather than providing merely descriptive case studies. This book is primarily aimed at postgraduate students and researchers. The introduction and foundation chapters in Part I provide the context for the book as well as the broader topic of VM. Part II considers critical concepts in VM (indicators and standards-based VM frameworks, VM and service quality and visitor affinity) while Part III illustrates current issues in VM (visitor monitoring, tourist behaviour and vandalism, and the use of technology). Part IV of the book addresses guiding and interpretation, and their roles and relevance in VM. The book has 15 chapters and a subject index.


Book Chapters

Chapter: 1 (Page no: 3) Introduction to Visitor Management in Tourism Destinations. Author(s): Albrecht, J. N.
Chapter: 2 (Page no: 9) Destination management and visitor management: non-convergent literatures but complementary activities and issues. Author(s): Pearce, D. G.
Chapter: 3 (Page no: 22) Meeting the challenge of managing visitor experiences at tourism attractions. Author(s): Taylor, P. Frost, W. Laing, J.
Chapter: 4 (Page no: 33) The social and political dimensions of visitor management: rural home-based accommodations. Author(s): Hassanli, N.
Chapter: 5 (Page no: 45) Indicators and standards-based visitor management frameworks in achieving sustainability at cultural heritage sites. Author(s): Alazaizeh, M. Hallo, J.
Chapter: 6 (Page no: 59) Managing nature-based visitors' perceived service quality, satisfaction and future behaviour intention. Author(s): Lee JooHyun Thapa, B.
Chapter: 7 (Page no: 75) The relevance of visitors' national park affinity for effective visitor management in protected areas. Author(s): Bayer, J. Fehringer, A. Lehar, G. Jurgeit, F. Leitner, T.
Chapter: 8 (Page no: 91) Visitor monitoring in the Tapajós National Forest, Brazil. Author(s): Moreira, J. C. Burns, R. C.
Chapter: 9 (Page no: 102) Tourist behaviour, vandalism and stakeholder responses. Author(s): Bhati, A. Pearce, P.
Chapter: 10 (Page no: 117) Augmented reality application to museum visitor experiences. Author(s): Hassan, A. Ramkissoon, H.
Chapter: 11 (Page no: 131) Strategies for successful interpretation techniques in visitor attractions: the operationalization of guided tours in museums. Author(s): Durão, M. Carneiro, M. J.
Chapter: 12 (Page no: 146) Using heritage interpretation to manage film-induced tourism at heritage visitor attractions. Author(s): Bakiewicz, J. Leask, A. Barron, P. Rakic, T.
Chapter: 13 (Page no: 159) Theories of learning and their application in interpretation. Author(s): Kuo ILing
Chapter: 14 (Page no: 170) Critical reflections on the role of interpretation in visitor management. Author(s): Moscardo, G.
Chapter: 15 (Page no: 191) Current knowledge and future research directions in visitor management. Author(s): Albrecht, J. N.

Book details

  • Author Affiliation
  • University of Otago, Dunedin, New Zealand.
  • Year of Publication
  • 2017
  • ISBN
  • 9781780647357
  • Record Number
  • 20163382835