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Ebooks on agriculture and the applied life sciences from CAB International

CABI Book Chapter

Operations management in the travel industry.

Book cover for Operations management in the travel industry.


This book takes a developmental approach to exploring operations management in the travel industry. Throughout each chapter, theories and concepts are illustrated with case studies and debated within the text. All of the chapters have a mixture of tasks, activities and questions to support the factual content, and a set of review questions at the end, which can be used by lecturers or by the indiv...


Chapter 10 (Page no: 272)

Crisis management and the future of the travel industry.

The first section of this chapter acknowledges that the travel industry faces a wide range of threats, and considers the ways in which the industry has responded to, and how it can be alert to, these issues. These threats are commonly known as 'crises', and so their management (crisis management) forms part of a proactive and future-oriented strategy known as contingency planning. The discussion subsequently sets the scene for an analysis of future issues (in the second section) that will have a further impact on the travel industry, in particular on operations management. These future issues relate to: new markets; 'powerful' and 'enabled' customers; workforce management; and corporate social responsibility.

Other chapters from this book

Chapter: 1 (Page no: 1) Logistics and supply chain management in travel operations. Author(s): Oriade, A. Cameron, H.
Chapter: 2 (Page no: 21) Business planning and strategy. Author(s): Dale, C.
Chapter: 3 (Page no: 45) Business operations management. Author(s): Oriade, A. Robinson, P. Gelder, S. Osinaike, A.
Chapter: 4 (Page no: 65) Marketing. Author(s): Wale, D. Williams, S. Robinson, P.
Chapter: 5 (Page no: 103) Managing people at work: the travel industry. Author(s): Gill-McLure, W. Firth, J.
Chapter: 6 (Page no: 133) Servicescapes and the service encounter. Author(s): Prior, S. Robinson, L. Robinson, P. Oriade, A.
Chapter: 7 (Page no: 154) Finance and funding in the travel sector. Author(s): Wiscombe, C.
Chapter: 8 (Page no: 206) Sustainability and corporate social responsibility for travel management. Author(s): Heitmann, S. Robinson, P.
Chapter: 9 (Page no: 241) Travel, society and culture. Author(s): Povey, G. Rahimi, R. Heitmann, S.
Chapter: 11 (Page no: 293) Career development skills and strategies in the travel industry. Author(s): Povey, G. Oriade, A. Li, S.

Chapter details

  • Author Affiliation
  • Sheffield Business School, Sheffield Hallam University, Sheffield, UK.
  • Year of Publication
  • 2016
  • ISBN
  • 9781780646107
  • Record Number
  • 20163054753