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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

CABI Book Chapter

Operations management in the travel industry.

Book cover for Operations management in the travel industry.


This book takes a developmental approach to exploring operations management in the travel industry. Throughout each chapter, theories and concepts are illustrated with case studies and debated within the text. All of the chapters have a mixture of tasks, activities and questions to support the factual content, and a set of review questions at the end, which can be used by lecturers or by the indiv...


Chapter 8 (Page no: 206)

Sustainability and corporate social responsibility for travel management.

This chapter addresses the range of impacts that the travel industry can have on economies, natural and built environments, and different societies and culture. In order to minimize any negative impacts, the concept of sustainability and its application to the travel industry is analysed. An integrated consideration of the environmental, economic, political and sociocultural aspects of sustainable travel development includes the principles of good practice in sustainable business management, travel and tourism planning, and the development of travel management strategies. The final part of the chapter introduces the reader to a range of good practices within corporate social responsibility (CSR) and sustainable tourism.

Other chapters from this book

Chapter: 1 (Page no: 1) Logistics and supply chain management in travel operations. Author(s): Oriade, A. Cameron, H.
Chapter: 2 (Page no: 21) Business planning and strategy. Author(s): Dale, C.
Chapter: 3 (Page no: 45) Business operations management. Author(s): Oriade, A. Robinson, P. Gelder, S. Osinaike, A.
Chapter: 4 (Page no: 65) Marketing. Author(s): Wale, D. Williams, S. Robinson, P.
Chapter: 5 (Page no: 103) Managing people at work: the travel industry. Author(s): Gill-McLure, W. Firth, J.
Chapter: 6 (Page no: 133) Servicescapes and the service encounter. Author(s): Prior, S. Robinson, L. Robinson, P. Oriade, A.
Chapter: 7 (Page no: 154) Finance and funding in the travel sector. Author(s): Wiscombe, C.
Chapter: 9 (Page no: 241) Travel, society and culture. Author(s): Povey, G. Rahimi, R. Heitmann, S.
Chapter: 10 (Page no: 272) Crisis management and the future of the travel industry. Author(s): Fallon, P.
Chapter: 11 (Page no: 293) Career development skills and strategies in the travel industry. Author(s): Povey, G. Oriade, A. Li, S.

Chapter details

  • Author Affiliation
  • Volunteer Services Overseas (VSO), Zanzibar, Tanzania.
  • Year of Publication
  • 2016
  • ISBN
  • 9781780646107
  • Record Number
  • 20163054751