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Operations management in the travel industry.

Book cover for Operations management in the travel industry.


This book takes a developmental approach to exploring operations management in the travel industry. Throughout each chapter, theories and concepts are illustrated with case studies and debated within the text. All of the chapters have a mixture of tasks, activities and questions to support the factual content, and a set of review questions at the end, which can be used by lecturers or by the individual reader. The eleven chapters cover: logistics and supply chain management; business planning and strategy; business operations management; marketing; personnel management; servicescapes and the service encounter; finance and funding; sustainability and corporate social responsibility; the implications of society and culture for travel management; crisis management; and career development.


Book Chapters

Chapter: 1 (Page no: 1) Logistics and supply chain management in travel operations. Author(s): Oriade, A. Cameron, H.
Chapter: 2 (Page no: 21) Business planning and strategy. Author(s): Dale, C.
Chapter: 3 (Page no: 45) Business operations management. Author(s): Oriade, A. Robinson, P. Gelder, S. Osinaike, A.
Chapter: 4 (Page no: 65) Marketing. Author(s): Wale, D. Williams, S. Robinson, P.
Chapter: 5 (Page no: 103) Managing people at work: the travel industry. Author(s): Gill-McLure, W. Firth, J.
Chapter: 6 (Page no: 133) Servicescapes and the service encounter. Author(s): Prior, S. Robinson, L. Robinson, P. Oriade, A.
Chapter: 7 (Page no: 154) Finance and funding in the travel sector. Author(s): Wiscombe, C.
Chapter: 8 (Page no: 206) Sustainability and corporate social responsibility for travel management. Author(s): Heitmann, S. Robinson, P.
Chapter: 9 (Page no: 241) Travel, society and culture. Author(s): Povey, G. Rahimi, R. Heitmann, S.
Chapter: 10 (Page no: 272) Crisis management and the future of the travel industry. Author(s): Fallon, P.
Chapter: 11 (Page no: 293) Career development skills and strategies in the travel industry. Author(s): Povey, G. Oriade, A. Li, S.

Book details

  • Author Affiliation
  • Innovation, Leisure and Enterprise, University of Wolverhampton, Wolverhampton, UK.
  • Year of Publication
  • 2016
  • ISBN
  • 9781780646107
  • Record Number
  • 20163054743