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Consumer Psychology of Tourism, Hospitality and Leisure, Volume 2

Consumer Psychology of Tourism, Hospitality and Leisure, Volume 2

Edited by J Mazanec, Vienna University, Austria, G Crouch, La Trobe University, Australia, A Woodside, Curtin University, Australia

June 2001 / Hardback / 368 Pages / 9780851995359 £85.50 / €112.00 / $160.95
With 10% online discount: £76.95 / €100.80 / $144.86
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Main Description

This book is based on papers given at the 2nd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure (CPTHL) in Vienna in July 2000. The Symposium comprised papers reflecting the progress in consumer psychology theory and research. The Vienna Symposium put special emphasis on consumer decision making for evaluating choice alternatives in tourism, leisure, and hospitality operations. The reports have been arranged into five major compartments.

  • Part One: CONSUMERS AND DESTINATIONS
  • 1: Developing Operational Measures for the Components of a DestinationCompetitiveness/Sustainability Model: Consumer versus Managerial Perspectives, JR Brent Ritchie, G I Crouch and S Hudson
  • 2: Destination Images and Consumer Confidence in Destination Attribute Ratings, RR Perdue
  • 3: Breaking the Rules: Cognitive Distance, Choice Sets and Long-Haul Destinations, THarrison-Hill
  • 4: The Impact of Seemingly Minor Methodological Changes on Estimates of Travel andCorrecting Bias, Jay Beaman,Jeff Beaman, J T O' Leary and S Smith
  • Part Two: DECISION PROCESSES
  • 5: A Review of Choice Modelling Research in Tourism, Hospitality and Leisure, G I Crouch and J J Louviere
  • 6: Qualitative Comparative Analysis of Travel and Tourism Purchase-Consumption Systems, R L King and A G Woodside
  • 7: Representing and Predicting Tourist Choice Behaviour: A Rule-Based vs. Utility-Based Approach, M van Middelkoop,A W J Borgers, T Arentze and H J P Timmermans
  • 8: Two Means to the Same End: Hierarchical Value Maps in Tourism - Comparing the Association Pattern Technique with Direct Importance Ratings, A Zins
  • Part Three: CONSUMER SEGMENTS
  • 9: Segmenting Travel on the Sourcing of Information, T Bieger and C Laesser
  • 10: 'Nowhere Left to Run': A Study of Value Boundaries and Segmentation Within the Backpacker Market of New Zealand I Ateljevic and S Doorne
  • 11: Using Internet Technology to Request Travel Information and Purchase Travel Services: A Comparison of X'ers, Boomers and Mature Market Segments Visiting Florida, M A Bonn, H Leslie Furr and A Hausmann
  • 12: Which Determines Our Leisure Preferences: Demographics or Personality? R L McGuiggan
  • Part Four: SEGMENTATION METHODOLOGY
  • 13: A New Psychographic Segmentation Method using Jungian MBTI Variables inthe Tourism Industry, J Y Gountas and S (Carey) Gountas
  • 14: K-Means vs. Topology Representing Networks: Comparing Ease of use for Gaining Optimal Results with Reference to Data Input Order, A Ganglmairand B Wooliscroft
  • 15: Behavioural Market Segmentation Using the Bagged Clustering Approach basedon Binary Guest Survey Data: Exploring and Visualizing Unobserved Heterogeneity, S Dolnicar and F Leisch
  • 16: Mastering Unobserved Heterogeneity in Tourist Behaviour Research, JAMazanec
  • Part Five: CONSUMPTION, EVALUATION AND DIS/SATISFACTION
  • 17: The Consumption of Tour Routes in Cultural Landscapes, T Oliver
  • 18: Evaluating Heritage Visitor Attractions from the Consumer Perspective: A Focus on Castlefield Urban Heritage Park in Manchester, UK, P Schofield
  • 19: A Critical Review of Approaches to Measure Satisfaction with TouristDestinations, M Kozak
  • 20: A Review of Comparison Standards used in Service Quality and Customer Satisfaction Studies: Some Emerging Issues for Hospitality and TourismResearch, Y Ekinci, M Riley and J S Chen
  • 21: The Antecedents and Consequences of Vacationers' Dis/satisfaction: Talesfrom the Field, A Decrop
"Today, when many edited books on tourism offer diverse chapters of uneven quality, it is a pleasure to find a text that truly meets the standards of quality research articles." Tania Mihalic, International Journal of Tourism Research, Volume 5(1), 2003