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AbstractFull Text

The present analysis has focused on the assessment of the web quality of 5 star hotels in Madrid; Using as a main and unique tool the web quality index (IEW), through which it was possible to know the suitability and quality of each of the analyzed webs. Being the characteristics to which this...

Author(s)
Ríos-Martín, M. A.; Palos-Sánchez, P. R.; Cáceres-Genao, M.
Publisher
Departamento Turismo, Universidade Federal do Paraná, Curitiba, Brazil
Citation
Turismo e Sociedade, 2017, 10, 2, pp unpaginated
Abstract

Passenger satisfaction is a major concern to airlines. It is an important competitive advantage that airlines need. In addition, customer loyalty is significantly associated with satisfaction. This study, using structural equation modelling to analyze passenger perceptions of EgyptAir and Emirates...

Author(s)
Shelley Duggal; Ashish Dahiya
Publisher
Publishing India Group, New Delhi, India
Citation
International Journal of Hospitality & Tourism Systems, 2017, 10, 1, pp 71-86
Abstract

Purpose: This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which online travel intermediaries' review ratings serve as the most reliable and valid predictor for hotel performance....

Author(s)
Kim WooGon; Park SeoAh
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2017, 29, 2, pp 784-802
Abstract

Purpose: The purpose of this study is to examine the relationship between the managerial efficiency and the customer satisfaction of Parisian boutique hotels by using the multi-criteria decision analysis (MCDA) methods. Design/methodology/approach: In the first stage, hotels' managerial efficiency...

Author(s)
Zaman, M.; Botti, L.; Tan Vo Thanh
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2016, 10, 4, pp 455-470
Abstract

Purpose: Online consumer reviews have become increasingly important for consumer decision-making. One of the most prominent examples is the hotel industry where consumer reviews on websites, such as Bookings.com, TripAdvisor and Venere.com, play a critical role in consumers' choice of a hotel....

Author(s)
Viglia, G.; Minazzi, R.; Buhalis, D.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2016, 28, 9, pp 2035-2051
Abstract

Harnessing a mathematical computation approach to analyze data solicited from 354 website stakeholders (including 200 hotel customers, 83 hotel managers, and 71 hotel website designers), this study presents an up-to-date and robust evaluation model for assessing the functionality of hotel websites. ...

Author(s)
Leung, D.; Law, R.; Lee Hee
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2016, 33, 9, pp 1268-1285
Abstract

The method of opaque-selling websites provides leisure travelers an option to lower their travel expenses. Through this method, travelers blindly make a reservation at a profoundly discounted price with limited product information available. Compared with booking hotels through a transparent travel ...

Author(s)
Chen HsiangTing [Chen, H. T. S. ]; Yuan JingXue
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Hospitality Marketing & Management, 2016, 25, 7, pp 820-840
Abstract

The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the...

Author(s)
Aznar, J. P.; Sayeras, J. M.; Galiana, J.; Rocafort, A.
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2016, 8, 8, pp 755
Abstract

Online user-generated content in various social media websites, such as consumer experiences, user feedback, and product reviews, has increasingly become the primary information source for both consumers and businesses. In this study, we aim to look beyond the quantitative summary and...

Author(s)
Duan WenJing; Yu Yang; Cao Qing; Levy, S.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Cornell Hospitality Quarterly, 2016, 57, 3, pp 282-296
Abstract

This collection of four papers focuses on the use of mobile devices and systems in tourism. Specifically, the papers deal with: the psychological processes underlying mobile phone usage by tourists; the features available in hotel mobile applications; the usability of mobile tourism websites; and...

Author(s)
Cantoni, L.; Linaza Saldaña, M. T.
Publisher
Springer Berlin, Heidelberg, Germany
Citation
Information Technology and Tourism, 2016, 16, 2, pp 149-248

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