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Abstract

Purpose This study aims to consider the effects of organizational human and physical resources on customer relationship quality. It also investigates the effect of market and environmental dynamism as external factors in these associations. Furthermore, this study evaluates the mediation effect of...

Author(s)
Cheraghalizadeh, R.; Tümer, M.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2017, 31, pp 265-272
Abstract

In an era of globalization and technological innovation, the competition of hotel industry is more and more fierce and differentiation through innovation is paramount. We can say that innovation is the core of the success of hotel business, because it allows managers to introduce new services to...

Author(s)
Guan XinHua; Xie LiShan; Tian JinMei
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2017, 32, 8, pp 59-69
Abstract

As the leader in tourist industry, listed tourism companies have expanded continuously in recent years. Through industry financing, capital operation and other measures, the economic vitality of these companies in financial market have been improved which plays a critical role of motivation and...

Author(s)
Ren Yi; Liu WanQi; Zhao Ke; Zhao JianJiang
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2017, 32, 7, pp 27-36
AbstractFull Text

This research provided the validation of a model of the influence of marketing learning intention, personal motivation and absorptive capacity of marketing knowledge on the acquisition of tacit marketing knowledge and this in turn on the transfer of tacit knowledge of marketing between the ...

Author(s)
Zapata, J. L.; Cavazos Arroyo, J.
Publisher
Universidad de la Laguna, La Laguna, Spain
Citation
PASOS: Revista de Turismo y Patrimonio Cultural, 2017, 15, 3, pp 603-617
AbstractFull Text

This study aims to compare the satisfaction of hotel employees in accordance with the human resource management (HRM) practices adopted by hospitality industry in an Indian province named Chandigarh. The data for this research study was gathered from primary as well as secondary sources. Sample...

Author(s)
Chamoli, V.; Paatlan, S.
Publisher
Sinop University, Sinop, Turkey
Citation
Ottoman: Journal of Tourism and Management Research, 2017, 2, 1, pp 57-68
Abstract

The aim of this study was to examine extrinsic and intrinsic motivations as the antecedents of work engagement and to empirically test the motivation crowding theory using hospitality employees. The findings showed that intrinsic motivation played an important role in improving employees' work...

Author(s)
Putra, E. D.; Cho SeongHee; Liu Juan
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2017, 17, 2, pp 228-241
AbstractFull Text

Purpose - The objective of the study is to create an organizational motivation system that could provide solutions for low employee motivation problem, which became an organizational pathology for hotel establishments. Methodology - Within a quantitative approach, data were gathered by surveying ...

Author(s)
Çakır, O.; Kozak, M. A.
Publisher
Faculty of Tourism and Hospitality Management, University of Rijeka, Opatija, Croatia
Citation
Tourism and Hospitality Management, 2017, 23, 1, pp 69-86
Abstract

Individual food handlers' motivations to comply with established guidelines in restaurant organizations were explored in this national study of 755 restaurant managers and employees in the United States. Using expectancy theory, workers' motivations to comply with stated food safety regulations...

Author(s)
Harris, K. J.; Murphy, K. S.; DiPietro, R. B.; Line, N. D.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2017, 63, pp 53-62
AbstractFull Text

The purpose of this study was to determinate the job satisfaction and emotional exhaustion of tour guides in rural areas and to show how these two concepts are related to each other. A total of 102 tour guides, who lead tours or have experience in leading tours in rural areas took part in the...

Author(s)
Anđelković, Ž.; Dragin, A.; Božić, S.; Košić, K.
Publisher
Institute of Agricultural Economics, Belgrade, Serbia
Citation
Economics of Agriculture, 2017, 64, 1, pp 11-26
Abstract

For traditional service companies such as restaurants and hotels in labor-intensive industries, their service quality and competiveness are largely determined by employees' proactivity and creativity in creating customer value. However, due to the lower social identity and slow increase in average...

Author(s)
Li PengBo
Publisher
Tourism College of Beijing Union University, Beijing, China
Citation
Tourism Tribune, 2017, 32, 3, pp 49-60

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