The aim of this study was to examine extrinsic and intrinsic motivations as the antecedents of work engagement and to empirically test the motivation crowding theory using hospitality employees. The findings showed that intrinsic motivation played an important role in improving employees' work...

Purpose - The objective of the study is to create an organizational motivation system that could provide solutions for low employee motivation problem, which became an organizational pathology for hotel establishments. Methodology - Within a quantitative approach, data were gathered by surveying ...

Individual food handlers' motivations to comply with established guidelines in restaurant organizations were explored in this national study of 755 restaurant managers and employees in the United States. Using expectancy theory, workers' motivations to comply with stated food safety regulations...

The purpose of this study was to determinate the job satisfaction and emotional exhaustion of tour guides in rural areas and to show how these two concepts are related to each other. A total of 102 tour guides, who lead tours or have experience in leading tours in rural areas took part in the...

For traditional service companies such as restaurants and hotels in labor-intensive industries, their service quality and competiveness are largely determined by employees' proactivity and creativity in creating customer value. However, due to the lower social identity and slow increase in average...

Against the backdrop of growing economic globalization, leadership study has received increased attention. With the development of leadership study, scholars have demonstrated the complexity and consequences of leadership. Especially in the hotel industry, managers have realized that with the...

To explore the organizational antecedents of proactive customer service performance (PCSP), we developed and tested a multi-level model of the impact of high-commitment human resource (HR) practices on PCSP in the hospitality industry. Drawing on the proactive motivation model, the mediating roles...

This study investigates employees' perceptions of hygiene and motivation factors in Taiwanese hotels. Using a comparative importance-performance analysis approach, the study also examines the differences between the perceptions of employees in low- and high-diversity organizations. The results...

This study predicts that the intrinsic (creative personality) and extrinsic motivators (transformational leadership) reinforce employee creativity and job performance in the hospitality industry. More importantly, the positive moderating effects of organizational regulatory focus (promotion and...

An increasing number of academic studies indicate that we as humans are exploiting the planet earth to an extent that is no longer bearable. Put differently, we are actively destroying our very own basis of existence, especially considering the generations to come. It is therefore becoming...