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Study on hiring restaurant employees named Cornell Quarterly Article of the Year
February 2012 Winning paper asks whether ability or personality more important for service employees
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The importance of management trustworthiness on employee commitment
February 2012 Cornell study looks at importance of trust in management
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Report highlights true cost of employee turnover
May 2006 Cornell study features turnover-cost calculator
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Employee scripts: how to make them work in the hospitality industry
October 2012 Cornell study examines how to get the best out of scripts
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How does leadership style affect hotel service quality?
May 2009 "Do as I do" the best policy
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How workplace relationships affect hotel customer service
November 2010 Envious employees less likely to go the extra mile
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New tools from Cornell to help hospitality managers assess IT and staffing
October 2011 Tools available for download
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Americans urged to take their leave entitlement
June 2001 Eyefortravel.com reports that with an average of 1.8 unused holiday days per employee each year, Americans are giving more than $19.3 bill. back to t...
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Human Resources in Hospitality
May 2013 Journal Issue focuses on HR issues
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Workplace climate drives service quality: report
March 2008 Is workplace climate more important than employee satisfaction?
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