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Consumer Psychology of Tourism, Hospitality and Leisure

Consumer Psychology of Tourism, Hospitality and Leisure

Volume 3

By G Crouch, La Trobe University, Australia, R Perdue, University of Colorado at Boulder, USA, H Timmermans, Eindhoven University of Technology, The Netherlands, M Uysal, Virginia Tech, USA

January 2004 / Hardback / 368 Pages / 9780851997490 £105.00 / €135.00 / $199.95
With 10% online discount: £94.50 / €121.50 / $179.96
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Main Description

Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.

  • I: Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure, Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, and Muzaffer Uysal
  • Part 1: Attitudes, Emotions and Information Processing
  • 1: Profiling the One- and Two-Star Hotel Guests for Targeted Segmentation Action - A Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies, Sara Dolnicar
  • 2: The Influence of Consumers' Emotions on Their Service Product Evaluation, Sandra Gountas and John Y Gountas
  • 3: Validating a Gutman-Type Social Distance Scale for Explaining Residents' Attitudes Towards Tourism, Maree Thyne and Andreas H Zins
  • Part 2: Motivation and Learning
  • 4: Motivation for Domestic Tourism: A Case Study of the Kingdom of Saudi Arabia, Naima B Bogari, Geoff Crowther and Norman Marr
  • 5: Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? Garry G Price
  • Part 3: Consumption Systems
  • 6: Domestic Leisure Traveller Consumption Systems, Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G Woodside
  • 7: Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-Theoretic Model and Decision Support System, Qi Han, Benedict G C Dellaert, W Fred van Raaij and Harry J P Timmermans
  • 8: Comparing First-Time and Repeat Visitors' Activity Patterns in a Tourism Environment, Astrid D A M Kemperman, Chang-Hyeon Joh and Harry J P Timmermans
  • Part 4: Decision and Choice
  • 9: A Study of Tourist Decision Processes: Algarve, Portugal, Antonia Correia and Geoffrey I Crouch
  • 10: The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice, Geoffrey I Crouch and Jordan J Louviere
  • 11: Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel, Tzung-Cheng Huan and Jay Beaman
  • 12: A Duality in Vacation Decision-Making, Kenneth F Hyde
  • 13: A Model of Vacation Choice: An Integration of Personality and Vacation Choice with Leisure Constraints Theory, Robyn L McGuiggan
  • 14: Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results, Walaiporn Rewtrakunphaiboon and Harmen Oppewal
  • Part 5: Experience and Satisfaction
  • 15: An Examination of the Antecedents and Consequences of Customer Satisfaction, Yukel Ekinci and Ercan Sirakaya
  • 16: First-Time and Repeat Visitors to Orlando, Florida: A Comparative Analysis of Destination Satisfaction, Paul Fallon and Peter Schofield
  • 17: Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context, Glenn F Ross
  • 18: The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction, Muzaffer Uysal and John Williams
  • Part 6: Market Segmentation
  • 19: Profiling Airline Web Users: A Segmentation Approach, Joseph S Chen and Seyou Jang
  • 20: Towards More Thorough Data-Driven Segmentation in Tourism - A Tracking Framework for Exploring Segment Development, Sara Dolnicar
  • 21: Sustainable Tourism and Stakeholder Groups: A Case Study of Colorado Ski Resort Communities, Richard R Perdue
  • Part 7: Attraction and Loyalty
  • 22: Cultural Determinants of Tourist Intention to Return, Jeffery M Caneen
  • 23: Towards the Conceptualization of Tourism Destination Loyalty, Outi Niininen and Michel Riley
  • Part 8: Image and Interpretation
  • 24: Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-Reported Judgments as an Alternative Approach, Metin Kozak
  • 25: Cross-Cultural Behaviour Research in Tourism: A Case Study on Destination Image, Metin Kozk, Enrique Bigne, Ana Gonzalez and Luisa Andreu
  • 26: Journeys of the Imagination? The Cultural Tour Route Revealed, Tove Oliver
"This book is a new welcome addition to the tourism, hospitality and lesiure marketing literature."
Erdogan Koc, Leisure Studies 23(4), 2004

Uysal Muzaffer Uysal is a Professor of Tourism. He has extensive experience in the travel and tourism field, authoring or co-authoring a significant number of articles in tourism, hospitality and recreation journals, proceedings, book chapters, four monographs and four books relating to tourism research methods, tourist service satisfaction, tourism and quality-of-life research, consumer psychology in tourism and hospitality settings.