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Consumer Psychology of Tourism, Hospitality and Leisure:

Consumer Psychology of Tourism, Hospitality and Leisure:

Volume 3

By G Crouch, La Trobe University, Australia, R Perdue, University of Colorado at Boulder, USA , H Timmermans, Eindhoven University of Technology, The Netherlands , M Uysal, Professor, Virginia Tech, USA

January 2004 / Hardback / 368 Pages / 9780851997490 £100.00 / €130.00 / $190.00
With 10% online discount: £90.00 / €117.00 / $171.00
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Main Description

Knowledge of consumer psychology and consumer behaviour in relation to tourism is valuable in determining the success of tourism and hospitality ventures. The book is an edited collection of papers from the 3rd Symposium on Consumer Psychology of Tourism, Hospitality and Leisure, held in Melbourne, Australia in January 2003. Themes covered by the papers include attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation; attraction and loyalty; and image and interpretation.


Readership

Researchers and students in tourism, hospitality and leisure and practitioners in the tourism industry.

Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure, Geoffrey I Crouch, Richard R Perdue, Harry J P Timmermans, and Muzaffer Uysal

Part 1: Attitudes, Emotions and Information Processing

Profiling the One- and Two-Star Hotel Guests for Targeted Segmentation Action - A Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies, Sara Dolnicar

The Influence of Consumers' Emotions on Their Service Product Evaluation, Sandra Gountas and John Y Gountas

Validating a Gutman-Type Social Distance Scale for Explaining Residents' Attitudes Towards Tourism, Maree Thyne and Andreas H Zins

Part 2: Motivation and Learning

Motivation for Domestic Tourism: A Case Study of the Kingdom of Saudi Arabia, Naima B Bogari, Geoff Crowther and Norman Marr

Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? Garry G Price

Part 3: Consumption Systems

Domestic Leisure Traveller Consumption Systems, Elizabeth Cowley, Ray Spurr, Peter Robins and Arch G Woodside

Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-Theoretic Model and Decision Support System, Qi Han, Benedict G C Dellaert, W Fred van Raaij and Harry J P Timmermans

Comparing First-Time and Repeat Visitors' Activity Patterns in a Tourism Environment, Astrid D A M Kemperman, Chang-Hyeon Joh and Harry J P Timmermans

Part 4: Decision and Choice

A Study of Tourist Decision Processes: Algarve, Portugal, Antonia Correia and Geoffrey I Crouch

The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice, Geoffrey I Crouch and Jordan J Louviere

Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel, Tzung-Cheng Huan and Jay Beaman

A Duality in Vacation Decision-Making, Kenneth F Hyde

A Model of Vacation Choice: An Integration of Personality and Vacation Choice with Leisure Constraints Theory, Robyn L McGuiggan

Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results, Walaiporn Rewtrakunphaiboon and Harmen Oppewal

Part 5: Experience and Satisfaction

An Examination of the Antecedents and Consequences of Customer Satisfaction, Yukel Ekinci and Ercan Sirakaya

First-Time and Repeat Visitors to Orlando, Florida: A Comparative Analysis of Destination Satisfaction, Paul Fallon and Peter Schofield

Aristotelian Ethical Values Within a Tourism/Hospitality Industry Context, Glenn F Ross

The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction, Muzaffer Uysal and John Williams

Part 6: Market Segmentation

Profiling Airline Web Users: A Segmentation Approach, Joseph S Chen and Seyou Jang

Towards More Thorough Data-Driven Segmentation in Tourism - A Tracking Framework for Exploring Segment Development, Sara Dolnicar

Sustainable Tourism and Stakeholder Groups: A Case Study of Colorado Ski Resort Communities, Richard R Perdue

Part 7: Attraction and Loyalty

Cultural Determinants of Tourist Intention to Return, Jeffery M Caneen

Towards the Conceptualization of Tourism Destination Loyalty, Outi Niininen and Michel Riley

Part 8: Image and Interpretation

Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-Reported Judgments as an Alternative Approach, Metin Kozak

Cross-Cultural Behaviour Research in Tourism: A Case Study on Destination Image, Metin Kozk, Enrique Bigne, Ana Gonzalez and Luisa Andreu

Journeys of the Imagination? The Cultural Tour Route Revealed, Tove Oliver
  • "This book is a new welcome addition to the tourism, hospitality and lesiure marketing literature."
    Erdogan Koc, Leisure Studies 23(4), 2004

Uysal Dr Muzaffer (Muzzo) Uysal is a Professor of Tourism in the Department of Hospitality and Tourism Management in Pamplin College of Business at Virginia Polytechnic Institute & State University, Blacksburg, Virginia USA. He received his Ph.D from Texas A&M University, and an MBA from the University of New Haven and a BS in business administration and accounting from Ankara Academy of Economics & Commercial Sciences. He has extensive experience in the travel and tourism field, authoring or co-authoring a significant number of articles in tourism, hospitality and recreation journals, proceedings, book chapters, and four monographs and two books relating to different aspects of tourism and research. He also has conducted workshops, seminars and field research in several countries. Dr. Uysal is a member of the International Academy for the Study of Tourism, the Academy of Leisure Sciences, and serves as co-editor of Tourism Analysis: An Interdisciplinary Journal. In addition, he sits on the editorial boards of a significant number of journals, including Journal of Travel Research, and Annals of Tourism Research as resource editor. Dr. Uysal received the Award for Research Excellence, Alumni Award for Excellence in International Education, Teaching Excellence Award from Pamplin College of Business, and Outstanding Research Award from College of Human Resources. In addition, he received the 2009 University of Delaware Michael D. Olsen Research Achievement Award in Hospitality and Tourism and a Lifetime Achievement Award in Tourism Research in 2008 from Chinese Tourism Management Association - Taiwan. Dr. Uysal is also featured in Who's Who in America (2001-2010). He worked as Associate Dean for Graduate Programs and Research in the College of Hospitality, Retail and Sport Management at the University of South Carolina from July 2007 to August 2008. His research interests center on tourism demand/supply interaction, tourism marketing, and quality of life research in tourism.

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